Trust

First published Mon Feb 20, 2006; substantive revision Mon Feb 7, 2011

Trust is important, but it is also dangerous. It is important because it allows us to form relationships with others and to depend on others—for love, for advice, for help with our plumbing, or what have you—especially when we know that no outside force compels them to give us such things. But trust also involves the risk that people we trust will not pull through for us; for, if there were some guarantee that they would pull through, then we would have no need to trust them.[1] Thus, trust is also dangerous. What we risk while trusting is the loss of the things that we entrust to others, including our self-respect, perhaps, which can be shattered by the betrayal of our trust.

Because trust is risky, the question of when it is warranted is of particular importance. In this context, “warranted” means justified or well-grounded (where well-grounded trust successfully targets a trustworthy person). If trust is warranted in these senses, then the danger of it is either minimized, as with justified trust, or eliminated altogether, as with well-grounded trust. Leaving the danger of trust aside, one could also ask whether trust is warranted in the sense of being plausible. Trust may not be warranted in a particular situation because it is simply not plausible: the conditions necessary for it do not exist, as is the case when people feel only pessimism toward one another. This entry on trust is framed as a response to the general question of when or whether trust is warranted, where “warranted” is broadly construed to include “justified,” “well-grounded” and “plausible.”

A complete philosophical answer to this question must explore the various philosophical dimensions of trust, including the conceptual nature of trust and trustworthiness, the epistemology of trust, the value of trust, and the kind of mental attitude trust is. To illustrate how each of these concerns is relevant, note that trust is warranted, that is,

  1. Plausible, again, only if the conditions required for trust exist (e.g. optimism about one another's ability). Knowing what these conditions are requires understanding the nature of trust.
  2. Well-grounded, only if the trustee is trustworthy, which makes the nature of trustworthiness important in determining when trust is warranted.
  3. Justified, sometimes when the trustee is not in fact trustworthy, which suggests that the epistemology of trust is relevant.
  4. Justified, often because some value will emerge from the trust or because it is valuable in and of itself. Thus, the value of trust is important.
  5. Plausible, only when it is possible for one to develop trust, given one's circumstances and the sort of mental attitude trust is. For example, trust may not be the sort of attitude that one can will oneself to have without any evidence of a person's trustworthiness.

This piece explores these different philosophical issues about trust. It also deals predominantly with interpersonal trust, which I take to be the dominant paradigm of trust. Although some philosophers write about trust that is not interpersonal, including “institutional trust” (i.e. trust in institutions; see e.g. Potter 2002, Govier 1997), trust in government (Hardin 2002), and “self-trust” (Govier 1993, Lehrer 1997, Foley 2001, McLeod 2002, Goering 2009), most would agree that these forms of “trust” are coherent only if they share important features of (i.e. can be modeled on) interpersonal trust. Hence, I assume that the dominant paradigm is interpersonal.

1. The Nature of Trust and Trustworthiness

Trust is an attitude that we have towards people whom we hope will be trustworthy, where trustworthiness is a property, not an attitude. Trust and trustworthiness are therefore distinct although, ideally, those whom we trust will be trustworthy, and those who are trustworthy will be trusted. For trust to be warranted (i.e. plausible) in a relationship, the parties to that relationship must have attitudes toward one another that permit trust. Moreover, for trust to be warranted (i.e. well-grounded), both parties must be trustworthy.

Trusting requires that we can, 1) be vulnerable to others (vulnerable to betrayal in particular); 2) think well of others, at least in certain domains; and 3) be optimistic that they are, or at least will be, competent in certain respects. Each of these conditions for trust is relatively uncontroversial.[2] There is a further condition which is controversial, however: the trustor is optimistic that the trustee will have a certain kind of motive for acting. Controversy surrounds this last criterion, because it is unclear what, if any, sort of motive we expect from people we trust.

Likewise, it is unclear what, if any, sort of motive a trustworthy person must have. Clear conditions for trustworthiness are that the trustworthy person is competent and committed to do what s/he is trusted to do. But this person may also have to be committed in a certain way or for a certain reason (e.g. s/he cares about the trustor). This section explains these various conditions for trust and trustworthiness, and focuses in particular on the controversy that surrounds the condition about motive.

One important criterion for trust is that the trustor can accept some level of risk or vulnerability (Becker 1996). Minimally, what this person risks, or is vulnerable to, is the failure by the trustee to do what s/he depends on that person to do. The truster might try to reduce this risk by monitoring or imposing certain constraints on the behavior of the trustee; yet after a certain threshold perhaps, the more monitoring and constraining s/he does, the less s/he trusts that person. Trust is relevant “before one can monitor the actions of … others” (Dasgupta 1988, 51) or when out of respect for others one refuses to monitor their actions. Hence, a refusal to be vulnerable tends to undermine trust or prevents it from occurring at all.

A related condition for trust is the potential for betrayal (and, as noted below, the corresponding condition for trustworthiness is the power to betray). Annette Baier writes that “trusting can be betrayed, or at least let down, and not just disappointed” (1986, 235). In her view, disappointment is the appropriate response when one merely relied on someone to do something, but did not trust him or her to do it. Although people who monitor and constrain other people's behavior and do not allow them to prove their own trustworthiness may rely on others, they do not trust them. For, while their reliance could be disappointed, it could not be betrayed. Consider that one can rely on inanimate objects, such as alarm clocks; but when they break, one is not betrayed, although one may be disappointed. Reliance without the possibility of betrayal is not trust. Thus, people who rely on one another in a way that makes betrayal impossible do not trust one another.

People also do not, or cannot, trust one another if they are easily suspicious of one another (Govier 1997, 6). If one assumes the worst about someone—“she is late because she has no regard for my feelings,” or “I bet he is talking about me behind my back”—then one distrusts, rather than trusts the person. Paradigmatically, trust involves being optimistic, rather than pessimistic, that the trustee will do something for us (or for others perhaps), which is in part what makes us vulnerable by trusting. As Karen Jones writes, such optimism “restricts the inferences we will make about the likely actions of another. Trusting thus opens one up to harm, for it gives rise to selective interpretation, which means that one can be fooled, that the truth might lie, as it were, outside one's gaze” (Jones 1996, 12).

Some—including Jones in her later work on trust—argue that optimism about the trusted person is present in typical instances of trust, but not in all instances of it (Jones 2004, McGeer 2008, Walker 2006 cited in McGeer). Such optimism is absent, for example, in cases of “therapeutic trust” (Horsburgh 1960). To illustrate this type of trust, consider parents who “trust their teenagers with the house or the family car, believing that their offspring may well abuse their trust, but hoping by such trust to elicit, in the fullness of time, more responsible and responsive trustworthy behaviour” (McGeer 241, her emphasis; see also Pettit 1995). The claim of Jones and others is that such trust involves the normative expectation that the trustee ought to do what one trusts him or her to do, rather than optimism that s/he will do it. Therapeutic trust is unusual in this respect and in others (which will become evident later on in this entry). The rest of this section deals with usual rather than unusual forms of trust and trustworthiness.

Failing to be optimistic about people's competence also makes trust impossible. Without being confident that people will display some competence, we cannot trust them. We usually trust people to do certain things—for example, to look after our children, to give us advice, or to be honest with us—but we would not do so if we thought they had none of the relevant skills (including moral skills of knowing what it means to be honest or caring; McLeod 2002, 19). Rarely, if ever, do we trust people completely (i.e. A simply trusts B). Instead, “trust is generally a three-part relation: A trusts B to do X” (Hardin 2002, 9).[3] To have trust in a relationship, therefore, we do not have to assume that the other person will be competent in every way. Optimism about the person's competence in at least one area is essential, however.

When we trust people, we are optimistic not only that they are competent to do what we trust them to do, but also that they are committed to doing it. One can talk about this commitment either in terms of what the trustor expects of the trustee or in terms of what the trustee possesses: that is, as a condition for trust or as a condition for trustworthiness (and the same is true, of course, of the competence condition). For simplicity's sake and to focus some of this section on trustworthiness rather than on trust, I will refer to the commitment mostly as a condition for trustworthiness.

Although both the competence and motivational elements of trustworthiness are crucial, the exact nature of the latter is unclear. For some philosophers, it matters only that the trustee is committed. The central problem of trustworthiness in their view concerns the ongoing commitment of the trustee, and in particular, under what circumstances, if any, one could expect such a commitment from another person (see, e.g., Hardin 2002, 28). By contrast, for other philosophers, an ongoing commitment from another person is not sufficient for trustworthiness; according to them, the origins of the commitment matter, not just its existence or duration. The central problem of trustworthiness for these philosophers is not just whether but also how the trustee is motivated to act. Some motives are simply incompatible with trustworthiness, on this view. To determine which view is correct, we need to consider different possible motives that could underlie trustworthy behavior.

Some philosophers believe that trustworthiness can be “compelled by the force of norms” or, more generally, by the force of social constraints (Hardin 2002, 53; see also O'Neill 2002, Dasgupta 1988). In an effort to be trustworthy, people can subject themselves to social constraints, as someone does when she publicly declares her intention to lose weight, putting herself at risk of public censure if she fails. Alternatively, the trustor in a relationship can introduce the constraints by requiring that the trustee sign a contract, for example. The constraint imposed could be the primary motivation for being trustworthy. It would compel on ongoing commitment grounded in self-interest. Call this view of trustworthiness “the social contract view.”

Many philosophers would agree that the social contract view is only a partial account of what could motivate trustworthiness. While social constraints can shore up trustworthiness, they cannot account for trustworthiness altogether. For, if they could, then the following sort of person would be trustworthy: a sexist employer who treats female employees well only because he believes that he would face legal sanctions if he did not (Potter 2002, 5). Many would argue that while this person's behavior is predictable or reliable, it is not trustworthy in any genuine sense. These theorists might distinguish mere reliability from trustworthiness on the grounds that people known or considered to be trustworthy have the power to betray us, whereas people known or considered to be merely reliable can only disappoint us (Holton 1994). The female employees might know that their employer treats them well only because he fears social sanctioning. In that case, he could not betray them, although he could disappoint them. And if that were true, he would not be trustworthy for them.

An alternative to the social contract view is a view according to which trustworthy people are motivated by their own interest to maintain the relationship they have with the trustor, which in turn encourages them to encapsulate the interests of that person in their own interests. Russell Hardin defends this “encapsulated interest” view (2002). But it too is problematic. To see why, consider how it applies to the sexist employer. He is not motivated by an interest to sustain his relationships with female employees: if he could easily fire them, or even avoid hiring them altogether, then he would do that. He is therefore not trustworthy. Imagine, however, that he did have an interest in maintaining these relationships and as a result he treated the women well, yet his interest stemmed from a desire to keep them around mainly so that he could daydream about having sex with them. (Hence, he remains a sexist employer.) To satisfy this interest, he would have to encapsulate enough of their interests in his own to keep the relationships going. And this would make him trustworthy on Hardin's account. But is he trustworthy? The answer is surely “no,” if the women have an interest in being treated well in more than just a surface manner. My point here is that being motivated by a desire to maintain a relationship (the central motivation of a trustworthy person on the encapsulated interests view) may not require one to adopt all of the interests of the trustor that would actually make one trustworthy to that person. In the end, like the social contract view, the encapsulated interests view might describe only reliability, not trustworthiness.

The social contract view and the encapsulated interests view are both instances of what Karen Jones calls “risk-assessment views” of trust or trustworthiness (1999, 68). According to them, people trust other people whenever they assume that the risk of relying on other people to act a certain way is low—because it is in the self-interest of these people to act that way—and so they rely on them. Self-interest determines trustworthiness on these accounts. Risk-assessment theories in general are popular among rational decision theorists and social contract theorists who presume that people are naturally self-interested.

A different type of view is what Jones calls a “will-based” account of trustworthiness and what I call “the goodwill view,” which finds trustworthiness only where the trustee is motivated by goodwill (Jones 1999, 68). This view is dominant in the literature and originates in the work of Annette Baier. According to it, a trustee who is actually trustworthy will act out of goodwill toward the trustor, to what or to whom the trustee is entrusted with, or both. While proponents of risk-assessment views would likely find the goodwill view too narrow—surely we can trust people without presuming their goodwill!—it does seem immune to criticisms that apply to those views. To summarize those criticisms: these accounts, unlike the goodwill account, fail to demand that the trustworthy person care about the trustor, or care about what he or she cares about. As we have seen, such caring appears to be central to a complete account of trustworthiness.

The particular reason why care is central is that it allows us to distinguish between trust and mere reliance. I have said the two differ, putatively, because only the former can be betrayed. But why is that true? Why can trust be betrayed, while mere reliance can only be disappointed? The answer Baier gives is that betrayal is the appropriate response to someone on whom one relied to act out of goodwill, as opposed to ill will, selfishness, or habit bred out of indifference (1986, 234–5). Those who say trusting could involve relying on people to act on any of these motives cannot distinguish trust from reliance. Examples are risk-assessments theorists, who, again, make trustworthiness a matter of self-interest. Although self-interest as a motive is compatible with goodwill toward others, it is also compatible with ill will and selfishness. The question is: how would trustworthiness be different from mere reliability if trust could target any of these attitudes?

While useful in distinguishing trustworthiness from reliability, or trust from reliance, Baier's will-based account is not perfect, however. Criticisms have been made of it that suggest goodwill is neither necessary nor sufficient for trustworthiness. It is not necessary, some say, because we can trust other people without presuming that they have goodwill. In fact, “[w]e are often content to trust without knowing much about the psychology of the one-trusted, supposing merely that they have psychological traits sufficient to get the job done” (Jones 2004, 4; citing Blackburn 1998). This objection implies that trust is compatible with relying on different kinds of motives, which is the case on a risk-assessment view of trust, but not on Baier's will-based view. Although they are problematic, risk-assessment accounts do have their merits. For example, they seem to make better sense of trusting that strangers will be morally decent toward us, which surely can occur without assuming that strangers feel goodwill toward us.

One could make sense of trust in strangers without adopting a risk-assessment view, however, or in other words, without assuming that self-interest would be the motive of the trustworthy stranger. Motives that could underlie trustworthiness in the absence of goodwill include the motive to stand by one's moral commitments, to fulfill a moral obligation, or to adhere to a social norm. For example, I could trust a stranger to be decent simply by presuming that he is committed to common decency. Ultimately, what I am presuming about the stranger is moral integrity, which some say is the relevant motive for all trust relations (McLeod 2002, 21–27). Others similarly identify this motive as moral obligation, and say it is ascribed to the trustee by the very act of trusting him or her (Nickel 2007). Out of concern that such views “moralize” trust inappropriately, Amy Mullin argues that trustworthy people are actually motivated by a commitment that may not be moral: a commitment to a particular social norm (2005, 316).

As well as being unnecessary, goodwill may not be sufficient for trustworthiness for three reasons. First, someone trying to manipulate “you”—a “confidence trickster” (Baier 1986)—could “rely on your goodwill without trusting you” (Holton 1994, 65). Second, basing trustworthiness on goodwill alone cannot explain unwelcome trust. When people do not welcome your trust, they object not to your optimism about their goodwill (who would object to that?), but only to the fact that you are counting on them. Thus, optimism about goodwill is insufficient and, according to Karen Jones, needs to be coupled with the expectation that the trustee is “favorably moved by the thought that [you are] counting on her” (1996, 9). Third, you can expect people to be reliably benevolent toward you without trusting them (Jones 1996, 10). You can think that their benevolence is not shaped by the sorts of values that, for you, are essential to trustworthiness.[4] It follows that some expectation about shared values or norms may be an important element of trust (Lahno 2001, McLeod 2002, Smith 2008).

To recapitulate on the topic of motive, while the goodwill view is dominant, it is still open to serious criticisms. Philosophers who are less concerned with distinguishing trustworthiness from reliability reject the goodwill view on the grounds that it is too narrow. By contrast, those who think this distinction is important follow Baier in identifying the relevant motive as goodwill (e.g. Potter 2002); or combine goodwill with certain expectations (Jones 1996); or jettison the goodwill requirement altogether and replace it with something else, such as moral integrity or moral obligation.

Notably, the majority of views discussed so far describe trustworthiness as a relation between the trustee and some attitude, commitment, or structuring condition (e.g. a social constraint). A more radical position, found in the work of Richard Holton (1994), suggests that the conditions giving rise to trustworthiness reside not in the trustee's relationship to certain of his or her attitudes, commitments, etc., but rather in the stance that the trustor takes toward the trustee. Holton argues that this stance (a “participant stance”; Strawson 1974) involves a readiness on the part of the trustor to feel betrayal. Although this view has garnered positive attention lately (e.g. by Hieronymi 2008, McGeer 2008), some find it dissatisfying because it does not obviously explain what would justify a reaction of betrayal, rather than mere disappointment, when someone fails to honor one's trust (see Nickel 2007, 318).

One last view about trustworthiness, which is also unique, is that trustworthiness is a virtue. Consider first why the goodwill account does not capture this view. Someone can show goodwill towards another and be trustworthy within the scope of their relationship (think of a convicted felon with his mother) without being someone who we would describe as trustworthy (Potter 2002, 8). Sometimes, we think of trustworthiness as a character trait that virtuous people possess. Nancy Nyquist Potter refers to the trait as “full trustworthiness,” and distinguishes it from “specific trustworthiness”: trustworthiness that is specific to certain relationships (25). To be fully trustworthy, one must have a disposition to be trustworthy toward everyone. Call this the “virtue” account.

It may sound odd to insist that trustworthiness is a virtue or, in other words, a moral disposition to be trustworthy (Potter 2002, 25; Hardin 2002, 32). What disposition exactly is it meant to be? Is it a disposition normally to honor people's trust? That would be strange, since trust can be unwanted if the trust is immoral (e.g., being trusted to hide a murder) or if it misinterprets the nature of one's relationship with the trusted person (e.g., being trusted to be friends with a mere acquaintance). Perhaps trustworthiness is instead a disposition to respond to trust in appropriate ways, given “who one is in relation” to the trustor and given other virtues that one possesses or ought to possess (e.g., justice, compassion) (Potter 25). This is essentially Potter's view of trustworthiness. Modeling trustworthiness on an Aristotelian conception of virtue, she defines a trustworthy person as “one who can be counted on, as a matter of the sort of person he or she is, to take care of those things that others entrust to one and (following the Doctrine of the Mean) whose ways of caring are neither excessive nor deficient” (her emphasis; 16).[5]

One might ask, however, what reasons we have for thinking that trustworthiness is a virtue, beyond the fact that calling a convicted felon “trustworthy” seems out of place. Why not just hang on to the thin conception of trustworthiness, captured by Potter's “specific trustworthiness,” according to which X is trustworthy for me just in case I can trust X? Two things can be said. First, the thick conception of trustworthiness as a virtue is not meant to displace the thin conception. We can and do refer to some people as trustworthy in the specific or thin sense and others as trustworthy in the full or thick sense. Second, one could argue that the thick conception explains better than the thin one why fully trustworthy people are as dependable as they are. It is ingrained in their character. Therefore, they must have an ongoing commitment, and better still, their commitment must come from a source that is compatible with trustworthiness (i.e. virtue as opposed to mere self-interest).

An account of trustworthiness that includes the idea that trustworthiness is a virtue will seem ideal only if one thinks that the genesis of the trustworthy person's commitment is important. If one thinks that it matters only whether—not how—the trustor will be motivated to act, then one could assume that social constraints and self-interest will do the job as well as a moral disposition. Such controversy explains why philosophical accounts of trustworthiness diverge from one another on the question of what could motivate a trustworthy person (social constraints, interests, goodwill, or a moral disposition?).[6] Not surprisingly, a similar divergence occurs in accounts of trust, as those accounts bear on the issue of what sort of motivation we seek from people we trust.

In spite of such controversy, there are some things we can say for certain about trust and trustworthiness that are relevant to deciding when trust is warranted. The trustor must be able to accept that by trusting, s/he is vulnerable, in particular to betrayal. The trustee must be competent and committed to do what the truster expects of him or her, and may have to be committed in a particular way. Last, in cases of paradigmatic trust at least, the trustor must be optimistic that the trustee is competent and committed.

2. The Epistemology of Trust

Writings on the epistemology of trust obviously bear on the issue of when trust is warranted (i.e. justified). The central epistemological question about trust is, “Ought I to trust or not?” That is, given the way things seem to me, is it reasonable for me to trust? People tend to ask this sort of question only in situations where they cannot take trustworthiness for granted—that is, where they are conscious of the fact that trusting could get them into trouble. Examples are situations similar to those in which they have been betrayed in the past or unlike any they have ever been in before. Thus, the question, “Ought I to trust?” is particularly pertinent (though not restricted) to a somewhat odd mix of people that includes victims of infidelity, abuse, or the like, as well as foreign immigrants and travelers.

What guidance, if any, could one offer to these people who struggle with when to trust? Philosophical work on this question appears either under the general heading of the epistemology of trust (e.g. Baker 1987, Webb 1992) or under the specific heading of testimony—that is, of putting one's trust in the testimony of others (Fricker 1995, Hardwig 1991, Coady 1992, Jones 1999, Goldman 2001, Foley 2001, Daukas 2006, Faulkner 2007, Koenig and Harris 2007).

In discussing such topics, philosophers sometimes ask, could it ever be rational to trust other people? This question arises for two main reasons. First, it appears that trust and rational reflection (e.g. on whether one should be trusting) are in tension with one another. Since trust inherently involves risk, any attempt to eliminate the risk through rational reflection could eliminate the trust at the same time. Second, trust tends to give us blinkered vision: it makes us resistant to evidence that may contradict our optimism about the trustee (Baker 1987; Jones 1996). For example, if I trust my brother not to harm anyone, I will resist the truth of any evidence to the contrary. Here, trust and rationality seem to come apart.

But even if some of our trust could be rational, one might insist that not all of it could be rational for a number of reasons. First, if we trust people in a myriad of ways every single day, as some claim that we do (e.g. Baier 1986, 234), then we could not possibly subject all of our trust to rational reflection. We certainly could not reflect on every piece of knowledge we have acquired through the testimony of others, such as that the earth is round or that Afghanistan exists (Webb 1993, Fricker 1995, Coady 1992). Second, bioethicists point out that some trust is unavoidable and occurs in the absence of rational reflection (e.g. trust in emergency room nurses and physicians; see Zaner 1991). Lastly, some trust—namely therapeutic trust—purposefully leaps beyond any evidence of trustworthiness in an effort to engender trustworthiness in the trustee. Is this sort of trust rational? One might say “no,” given that there is not sufficient evidence for it.

Philosophers have responded to such skepticism about the rationality of trust by saying that rationality, when applied to trust, needs to be understood differently than it is in each of the skeptical points above. There, “rationality” means something like this: it is rational to believe in something only if one has verified that it will happen or done as much as possible to verify it. For example, it is rational for me to believe that my brother has not harmed anyone only if the evidence points in that direction and I have discovered that to be the case. Leaving aside general problems with this view about rationality, problems exist with applying it to trust specifically. For instance, this understanding of rationality is “internalist,” which could be problematic as far as trust is concerned, as I discuss below.

The above understanding of rationality is also “truth-directed” (or “epistemic,”) but the rationality of trust could be “end-directed” (or “strategic”) (Baker 1987; de Sousa 1987). One could say that one is rational in trusting emergency room physicians, for example, not necessarily because one has good reason to believe that they are trustworthy, but because by trusting them, one can remain calm in a situation over which one has little control. Similarly, it may be rational for me to trust my brother not because I have good evidence of his trustworthiness but rather because trusting him is essential to our having a loving relationship.[7]

To recapitulate, trust can be rational depending on how one conceives of rationality (e.g., as truth-directed or end-directed). Notice that it also matters how one conceives of trust. For example, if trust is not a belief in someone's trustworthiness (see Trust and the Will), then what makes a belief rationally justified will not be what makes trust rationally justified (Jones 1996).

Some recent work on trust and rationality concerns whether the rationality of trust can indeed be end-directed and also what could make therapeutic trust and the like rational. Pamela Hieronymi argues that the ends for which we trust cannot provide reasons for us to trust in the first place (2008). Considerations about how useful or valuable trust is do not bear on the truth of a trusting belief, that is, a belief in someone's trustworthiness. But Hieronymi claims that trust, in a pure sense at least, always involves a trusting belief. How then does she account for trust that is motivated by how therapeutic (i.e. useful) the trust will be? She believes that trust of this sort is not pure or full-fledged trust. As she explains, people can legitimately complain about not being trusted fully when they are trusted in this way, which occurs only when other people lack confidence in them but trust them nonetheless (230; see also Lahno 2001, 184–185).

By contrast, Victoria McGeer believes that trust is more substantial or pure when the available evidence does not support it (2008). She describes how trust of this sort—what she calls “substantial trust”—could be rational, and does so without appealing to how important it might be or, in other words, to the ends it might serve, but instead to whether the trustee will be trustworthy.[8] According to McGeer, what makes “substantial trust” rational is that it involves hope that the trustees will do what they are trusted to do, which “can have a galvanizing effect on how [they] see themselves, as trustors avowedly do, in the fullness of their potential” (252). Rather than complain (as Hieronymi would assume that trustees might) about trustors being merely hopeful about rather than confident in their trustworthiness, they could respond well to the trustors' attitude toward them. Moreover, if it is likely that they will respond well, then the trust in them must be rational.

Philosophers who agree that trust can be rational—regardless, perhaps, of whether it is substantial (to use McGeer's language)—tend to disagree about the extent to which reasons that confer rationality must be accessible to the trustor. Some say that all of these reasons must be available to this person in order for the trust to be rational; in that case, the person is or could be internally justified in trusting as s/he does. Others say that the reasons need not be internal, but can instead be external to the trustor and can lie in what caused the trust, or, more specifically, in the epistemic reliability of what caused it. Moreover, the trustor need not have access to, or be aware of the reliability of, such reasons. (The latter's epistemology of trust is therefore externalist, while the former's is internalist.)

Some epistemologists of trust write as though trust is only rational if the trustor him or herself has rationally estimated the likely trustworthiness of the trustee. For example, Russell Hardin implies that if my trust in you is rational, then “I make a rough estimate of the truth of [the] claim … that you will be trustworthy under certain conditions … and then I correct my estimate, or ‘update,’ as I obtain new evidence on you” (2002, 112). On this view, I must have reasons for my estimate or for my updates (Hardin 130), which could come from inductive generalizations I have made about my past experience, from my knowledge that social constraints exist that will encourage your trustworthiness or what have you. Such an internalist epistemology of trust is valuable because it coheres with the common sense idea that one ought to have good or at least decent reasons for trusting other people, especially when something important is at stake (Fricker 1995).

But such an epistemology is also open to criticisms. For example, it suggests that rational trust will always be partial rather than complete, because the rational trustor is open to evidence that contradicts his or her trust on this theory, while someone who trusts completely in someone else lacks such openness. The theory also implies that the reasons for trusting well (i.e., in a justified way) are accessible to the trustor, at some point or another, which may be false. Some suggest that these reasons are often too numerous and varied to be open to the conscious consideration of the trustor (e.g., Baier 1986). There can be very subtle reasons to trust or distrust someone—for example, reasons that have to do with body language, with systematic yet veiled forms of oppression, or with a complicated history of trusting others about which one could not easily generalize. Such factors may influence the trustor without him or her knowing it.

The above worries explain why some philosophers defend externalist epistemologies of trust. Some do so explicitly (e.g., McLeod 2002). They argue for reliabilist theories that make trust rationally justified if and only if it is formed and sustained by reliable processes (i.e. “processes that tend to produce accurate representations of the world”; Goldman 1992, 113). Others gesture towards externalism (Webb 1993; Baier 1986), as Baier does with what she calls “a moral test for trust.” The test is that “knowledge of what the other party is relying on for the continuance of the trust relationship would … itself destabilize the relation” (1986, 255). The other party might be relying on concealment of untrustworthiness or on a threat advantage, in which case the trust would probably fail the test. Because Baier's test focuses on the causal basis for trust, or for what maintains the trust relation, it is externalist. Moreover, because the trustor often cannot gather the information needed for the test without ceasing to trust the other person (Baier 1986, 260), the test cannot be internalist.

Although an externalist theory of trust deals well with some of the worries one might have with an internalist theory, it has problems of its own. The most serious problem, perhaps, is the absence of any requirement that trustors themselves have good reasons for trusting, especially when their trust makes them seriously vulnerable. Again, it appears that common sense dictates the opposite: that sometimes we, as trustors, ought to be able to back up our decisions about when to trust.

Presumably to avoid having to defend either internalism or externalism, some philosophers simply provide a list of common “justifiers” for trust (i.e. “facts or states of affairs that determine the justification status of [trust]”; Goldman 1999, 274), which a trusting agent could take into account in deciding when to trust (Govier 1998, Jones 1996). The lists include such factors as the social role of the trustee, the domain in which the trust occurs, an “agent-specific” factor that concerns how good a trustor the agent tends to be (Jones 1996, 21), and the social or political climate in which the trust occurs. Philosophers have tended to emphasize that last factor as a justification condition for trust, and so I will describe it in some detail.

While, paradigmatically, trust is a relation that holds between two individuals, forces larger than those individuals inevitably shape their trust in one another. Social or political climate contributes to how trustworthy people tend to be and therefore to whether trust is justified. A climate of virtue, for example, is one in which trustworthiness tends to be pervasive, because the virtues (i.e. those other than trustworthiness) tend to enhance trustworthiness (Baier 2004). Similarly, a democratic society is one in which people can trust one another more often than in other sorts of political societies, such as totalitarian ones (Uslaner 1999). Alternatively, societies that are oppressive make it irrational in general for the people who are oppressed to trust those who oppress them (Baier 1986, 259; Potter 2002, 24).

Social or political climate has a significant influence on the default stance that one ought to take toward people's trustworthiness. One needs such a stance because one cannot always stop to reflect carefully on when trust is appropriate. For example, some say that the correct stance toward the testimony of others is always trust: that people always have a prima facie right to trust what other people say (e.g. Coady 1992). Others disagree that the correct stance could be so universal and claim instead that it is relative to climate, as well as to other factors listed above, such as domain (Jones 1999).

Our trust or distrust may be prima facie justified if we have the correct default stance; however, it could only be fully justified either by reasons that are internal to us or by the causal processes that created the attitude in the first place. Concerning full justification, arguments exist on both sides of the internalism/externalism divide. Whichever epistemology of trust we choose, it ought to be sensitive to the tension that exists between trusting somebody and rationally reflecting on the grounds for that trust. It would be odd, to say the least, if what made an attitude justified destroyed that attitude. At the same time, however, if possible, our epistemology ought to cohere with common sense, insofar as common sense requires that we inspect rather than have pure faith in whatever makes us seriously vulnerable to other people, which trust can most definitely do.

3. The Value of Trust

The one who asks, “When is trust warranted?” might be interested in knowing what the point of trust is. In other words, what value does it have? Although the value it has for a particular person will depend on his or her circumstances, the value it could have for any particular person will depend on why trust is valuable, generally speaking. Trust can have enormous instrumental value and may also have some intrinsic value. In discussing its instrumental value, I will refer to the “goods of trust,” which include include opportunities for cooperative activity, knowledge, autonomy, self-respect, and overall moral maturity. Because these goods may benefit the trustor, the trustee, or society in general, they are therefore social as well as individual goods, where the most relevant individuals tend to be parties to the trust relationship. A further point about these goods is that they accompany justified trust, rather than any old trust.[9]

If trust produced no goods independent of it, however, then would there be no point in trusting? One might say “no,” on the grounds that trust is a sign of respect for others, which makes it intrinsically worthwhile. This idea is closely linked to the view that trustworthiness is a virtue, which makes it intrinsically worthwhile (see The Nature of Trust and Trustworthiness). Trust could only be a sign of respect for others if trust were an attitude of optimism about the trustee's character: that is, if it assumed that virtue resided within this person's character. Moreover, trust that has intrinsic value of this sort presumably must be justified. If optimism about the person's character was inappropriate, then the respect would be misplaced and the intrinsic value would be lost. But I am speculating here. Philosophers have said comparatively little about trust being worthwhile in itself as opposed to worthwhile because of what it produces, or because of what accompanies it. Thus, I will say no more about the former and focus on the latter, in particular, on the goods of trust.

Turning first to the instrumental value of trust to the trustor, some argue that trusting vastly increases our opportunities for cooperating with others and for benefiting from that cooperation, although of course we would only benefit if people we trusted cooperated as well (Gambetta 1988; Hardin 2002). Trust enhances cooperation (but may not be necessary for it; Cook et al 2005, Skyrms 2008). Because trust removes the incentive to check up on other people, it makes cooperation with trust less complicated than cooperation without it (Luhmann 1979). This point applies to justified trust only if trust is justified in external rather than internal ways, however (see The Epistemology of Trust). If trust were only justified when the trustor could produce legitimate reasons for why the trustee is trustworthy, then cooperation with justified trust would not be a whole lot easier than cooperation without it. That is true, at least, if having proper reasons required frequently checking up on the trustee.

Trusting provides us with goods beyond those that come with cooperation; but again, for these goods to materialize, the trust must be justified. Sometimes, trust involves little or no cooperation, so that the trustor is completely dependent on the trustee, although the reverse is not true. Examples are the trust of young children in their parents and the trust of severely ill or disabled people in their care providers. Trust is particularly important for these people, because they tend to be powerless to exercise their rights or to enforce any kind of contract (which is not to say they could not be parties to a contract, including the social contract; see Silvers and Francis 2005). Moreover, since the trust that the ill or disabled place in their care providers contributes to them being vulnerable, it is essential that they can trust these people; that is, it is important that their trust be justified. The goods at stake for them are all the goods involved in having a good or decent life.

Among the specific goods that philosophers associate with trusting are knowledge and autonomy.[10] Philosophers writing on testimony argue that scientific knowledge (Hardwig 1991), moral knowledge (Jones 1999), or almost all knowledge in fact (Webb 1993) depends for its acquisition on trust in the testimony of others. The basic argument for the need to trust what others say is that no one person has the time, intellect, and experience necessary to learn, independently, facts about the world that many of us do know. Examples include the scientific fact that the earth is round, the moral fact that the oppression of people from social groups different from our own can be severe (Jones 1999), and the mundane fact that we were born on such-in-such a day (Webb 1993, 261). Of course, trusting the people who testify to these facts could only generate knowledge if that trust were justified. If we were told our date of birth by people who were determined, oddly, to deceive us about when we were born, then we would not know when we were born.

Autonomy is another good that flows from trust, at least insofar as being autonomous is a skill that we acquire and exercise only in social environments where we can trust people to support it. Feminists in particular tend to conceive of autonomy this way—that is, as a relational, or socially-constituted, property (Mackenzie and Stoljar 2000). Many feminists note that sexist or oppressive social environments can inhibit autonomy and that many of the conditions necessary for autonomy (e.g. adequate options, knowledge relevant to one's decisions) can exist only with the help of people or institutions that are trustworthy. Justified trust in others to ensure that these conditions exist is essential for autonomy, if in fact autonomy is relational.

The kind of trust that is necessary for both knowledge and autonomy is arguably self-directed as well as other-directed. Keith Lehrer claims that to be able to do the epistemic work that his internalist epistemology requires of us (i.e. evaluating the truth of our beliefs and the worth of our desires), we need to trust ourselves to do this work (1997). Richard Foley similarly argues that to have knowledge, including knowledge acquired through others' opinions and through our own past opinions, we need ultimately to be able to trust ourselves (2005). (For a related view, one that links self-trust with the “diachronic exercise of practical reason,” see Hinchman 2003). Trudy Govier (1993) and Carolyn McLeod (2002) both assert that to be motivated to choose and act in accordance with our own values—that is, to choose and act autonomously—we need to trust ourselves to do so. Although some self-trust might be better than none at all as far as knowledge and autonomy go (for no self-trust would leave us incapacitated and with no opportunity to learn from our mistakes), justified self-trust is best overall. Without being justified in trusting ourselves to be good epistemic or autonomous agents, we cannot be either.

Specific goods of trust that are instrumental to the well-being of the trustee also materialize only if the trust is justified. Trust can improve the self-respect and moral maturity of this person. In particular, if trust involves optimism about a person's moral character, it can engender self-respect in that person. (For on such an account of trust, to trust is to show respect, which can then be internalized.) To be trusted can allow us to be more respectful not only toward ourselves, but also toward others. It can therefore enhance our overall moral maturity. The explicit goal of therapeutic trust is precisely to bring about such maturity (see The Epistemology of Trust). Therapeutic trust leaps ahead of the evidence, which means that it is hard to justify epistemically. But as suggested above (The Epistemology), perhaps it can be justified in a truth-directed way over time, provided that the trust has its intended effect of making the trustee more trustworthy (McGeer 2008; Baker 1987, 12). Clearly, for therapeutic trust to benefit trusted people, it would have to be justified in this way (i.e. the therapy would normally have to work).

The social goods of trust are linked with the individual goods that concern moral maturity and cooperation. These social goods include the practice of morality, the very existence of society perhaps, as well as strong social networks. Morality itself is a cooperative activity, which can only get off the ground if people can trust one another to try, at least, to be moral. Yet to be able to make meaningful attempts in this regard, people have to be somewhat morally mature, which can only come from a moral education grounded in trust. For such reasons, Baier claims that trust is “the very basis of morality” (2004, 180). It could also be the very basis of society, insofar as trust in fellow citizens to honor social contracts makes those contracts possible. Even if trust did not make society possible, however, it certainly makes it better or more livable. Some argue that trust is a form of “social capital,” meaning roughly that it enables “people to work together for common purposes in groups and organizations” (Fukuyama 1995, 10; quoted in Hardin 2002, 83). Hence, “high-trust” societies have stronger economies and stronger social networks in general than “low-trust” societies (Fukuyama; Inglehart 1999). Of course, these facts could only be true of these societies if, on the whole, the trust within them was justified (that is, if trustees tended not to “defect” and destroy chances for cooperating in the future).

If without trusting or being trusted in justified ways, we could not have morality or society and could not be morally mature, autonomous, knowledgeable, or invested with opportunities for collaborating with others, then the value of justified trust is hard to over-estimate. The same is not true, however, of trust in general (Baier 1986). People can trust too much or too little; and either way, their trust can be harmful since it can deprive them of the goods that go along with justified trust. Too much trust in particular leaves people open to betrayal, abuse, terror, and deception. And since there are people who tend to elicit too much trust from others, the question, “Why be distrusting?” is as legitimate as “Why be trusting?” (For responses to the former question, see Hardin 2004.)

4. Trust and the Will

Trust may not be warranted (i.e. plausible) because the agent has lost the ability to trust. People lose this ability often as a result of trauma (Herman 1991). The trauma caused by rape, for example, can profoundly reduce one's sense that the world is a safe place, with caring people in it. How can people ever recover this trusting sensibility? A similar but broader question, “How can trust be restored once it has been lost?”, is relevant to people who lose trust not in everyone or everything, but rather in particular people or particular institutions. For example, in some parts of the world people tend to trust the medical profession much less than they did in the past (O'Neill 2002; Pellegrino 1991b). How could their trust in this profession be restored? Although often destroying trust is quick and dirty, creating trust is slow and painful (Uslaner 1999; Baier 1986). The reasons have to do with what kind of mental attitude trust is. It is not the sort of attitude that we can simply will ourselves to have, although we can cultivate it.

While the cultivation of any trust depends on what sort of mental attitude trust is, the cultivation of justified trust depends on how trust is justified (see The Epistemology of Trust). Some philosophers, most notably Baier, deny that useful rules exist for when to trust so that one's trust will be justified. The process of trusting well is too complicated for that to be the case. Even so, giving some guidance on how to trust well is possible: for example, Baier and others list factors that will at least improve our chances of trusting well, if we take them into account (see The Epistemology). This section focuses on how to trust at all, rather than on how to trust well. To receive the goods of trust, one has to do both: trust and trust well.

Under the heading “how to trust,” consider why trust cannot be willed but can be cultivated. Baier questions whether people are able “to trust simply because of encouragement to trust” (1986, 244; my emphasis). She writes, “‘Trust me!’ is for most of us an invitation which we cannot accept at will—either we do already trust the one who says it, in which case it serves at best as reassurance, or it is properly responded to with, ‘Why should and how can I, until I have cause to?’” (my emphasis; 1986, 244). Baier is not a voluntarist about trust, just as most people are not voluntarists about belief. In other words, she thinks that we cannot simply decide to trust for purely motivational rather than epistemic reasons (i.e., merely because we want to, rather than because we have reason to think that the other person is actually trustworthy; Mills 1998). That many people feel compelled to say, “I wish I could trust you,” suggests that Baier's view is correct: wishing or wanting is not enough. But Holton interprets Baier's view differently. According to him, Baier's point is that we can never decide to trust, not that we can never decide to trust for motivational purposes (1994). This interpretation ignores, however, the attention that Baier gives to situations in which all we have is encouragement (trusting “simply because of encouragement”). The “cause” she refers to (‘Why should and how can I, until I have cause to [trust]?’) is an epistemic cause. Once we have one of those, we can presumably decide whether to trust on the basis of it. But we cannot decide to trust simply because we want to, according to Baier.

Thus, trust resembles belief in being non-voluntary in the above sense. Is trust a belief then (i.e., a belief in someone's trustworthiness)? While many philosophers presume that it is (e.g., Hieronymi 2008), others insist that it is not (e.g., Faulkner 2007). The latter say it is possible to trust without believing that the trustee is trustworthy. Holton gives the nice example of trusting a friend to be sincere without believing that the friend will be sincere (1994, 75). Arguably, if one already believed that to be the case, one would have no need to trust the friend. It is also possible to believe that someone is trustworthy without trusting that person, which suggests that trust could not merely be a belief in someone's trustworthiness (McLeod 2002, 85). I might think that a particular person is trustworthy without trusting him or her because I have no cause to do so.

One reason for thinking that trust is not a belief, but is instead an emotion, is that trust resembles an emotion in having characteristics that are unique to emotions, at least according to an influential account of them (de Sousa 1987, Calhoun 1984, Rorty 1980, Lahno 2001). These characteristics concern how emotions narrow our perception to certain “fields of evidence”: those fields that support the emotion (Jones 1996, 11). Thus, when we are in the grip of an emotion, we tend to see those facts that affirm its existence and are resistant to facts that negate it. To illustrate, if I am really angry at my mother, then I tend to think about the things that justify my anger while ignoring or refusing to see the things that make it unjustified. I can only see those other things once my anger subsides. Similarly with trust: if I truly trust my mother in certain domains, my attention falls on those aspects of her that justify my trust and is averted from evidence that suggests she is untrustworthy in these domains (Baker 1987).

The characteristics of trust that indicate it is an emotion are ones that we can try to mimic in our attitude toward other people, in an effort to be more trusting. In other words, we could purposefully try to focus our attention on what makes other people trustworthy, and in doing so cultivate trust in them. Our goal could simply be self-improvement: that is, becoming more trusting, hopefully in a good way, so that we reap the benefits of justified trust. Alternatively, we might strive for the improvement of others: that is, making them more trustworthy. (See the above discussions of therapeutic trust.)

Institutions or groups trying to restore public trust could also use the above method of cultivating trust. For example, the medical profession could try to hammer home to the public the message that physicians and other medical professionals actually help people and care about them. Such a campaign could make it impossible for people not to think that these professionals are trustworthy.

Of course, whether such a campaign is morally appropriate, however, would depend on whether the resulting trust would be justified. In general, cultivating trust is only wise if trusting would be wise in the circumstances, which in turn would depend on whether factors are present that roughly indicate trust would be justified. Is, for example, the social or political climate of one's society conducive to one trusting well? It may not be. Consider a woman who has been raped in a society that effectively condones such acts toward women. For her to cultivate the trust that was lost as a result of the rape may be imprudent, especially if she continues to live in such a sexist place.

5. Conclusion

This entry has centered on an important practical question about trust: “When is trust warranted?” Different answers to this question give rise to different philosophical puzzles. For example, in responding to the question, one might appeal to the nature of trust and trustworthiness, and consider whether the attitude of the proposed trustor could support trust, and whether the qualities of the proposed trustee indicate that this person is trustworthy. But to decide such matters, one must first settle the difficult issue of whether, to be trustworthy, a person must have a particular kind of motive for acting.

Alternatively, in deciding whether trust is warranted, one might consider whether the trust would either be rationally justified or valuable. The two can overlap, and do overlap when rational justification is understood in an end-directed way—that is, where trust is rationally justified because it is instrumentally valuable, or because it serves one's ends. Regardless of whether the justification of trust is end-or truth-directed, however, the exact nature of its justification is puzzling. Should the rationality of trust or distrust be interpreted using an internalist epistemology or an externalist one? Because good arguments exist on both sides, it is not clear how trust is rationally justified. Neither is it entirely clear what sort of value trust can have, given the nature of trust. For example, trust may or may not have moral value depending on whether it signals respect for others.

Lastly, one might focus on the fact that trust cannot be warranted when it is impossible, which is the case when the agent does not already trust and cannot simply will him or herself to do so. While it appears that trust is not the sort of attitude that one can will oneself to have, trust can still be cultivated. The manner in which it is cultivated, however, would depend again on what sort of attitude it is.

Since one can respond to the question, “When is trust warranted?” by referring to each of the above dimensions of trust, a complete philosophical answer to this question is inevitably complex. Such an answer would also be philosophically intriguing and socially important. It would be intriguing both because of its complexity and because it would draw on a number of philosophical areas, including epistemology, philosophy of mind, and value theory. It would be important because trust that is warranted contributes to the foundation of a good society. It helps people to thrive through healthy cooperation with others and to be morally mature human beings.

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Acknowledgments

Thanks to Julie Ponesse and Ken Chung for their research assistance, to Andrew Botterell for his helpful comments, and to the Lupina Foundation for funding.

Copyright © 2011 by
Carolyn McLeod <cmcleod2@uwo.ca>

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